HOME | PARTICIPANTS | SITEMAP | LOGIN




 

Business Applications of Eye Tracking and Research

By combining our in-depth understanding of online interactions with leading edge eye tracking, you will gain a much deeper understanding into where your target customer looks, what catches their attention and how they interact with your website or a competitor’s website.

Eye tracking takes usability studies to a higher level. It’s more than just following clicks and sequence of pages visited. Here are some business questions we can answer with eye tracking.

How do customers use my site? What areas of the page are customers focusing on and what content engages their attention? What areas of the page attract the most attention and thus should be utilized for calls-to-action and important messaging? Is our site easy to use? Can customers find what they want or are they confused as they follow a path through your website? How much use and attention are my search bar, navigation options, drop down boxes, and other functions getting? Which features of my website are effective and give my customers the best user experience? How are they being used?
Are my landing pages effectively driving my business? Do landing pages focus the attention of customers and encourage the desired action? Where should my calls-to-action be placed on the page for maximum conversion?

I want to test new design ideas for some of my important pages (homepage, landing pages, etc.) Will the new page design perform better than the old version? What layout of a page is working and not working? Are customers seeing your calls-to-action, important information or advertising?

I need to sell more premium advertising or listings on my website – to tell a compelling sales story to advertisers. Do premium positions attract more attention and action than secondary positions? What are the premium positions? What is the most important real estate of the page in your customer’s mind?

These, and many other questions, can be answered through Enquiro’s eye tracking and research services. Contact us today for more information

Why work with Enquiro?

We have conducted eye tracking, usability testing and online surveys for some of the best known online destinations. Our landmark eye tracking whitepaper defined the “golden triangle” and has provided major insight into search behavior for the usability teams at Google, Yahoo, Microsoft and Ask.

Example of eye tracking task set-up

The client: a market leading computer manufacturer

The tasks below are to be performed on a 60 participant B2B Research Panel to measure the success of each of these tasks as well as identify any difficulties the participants encountered while performing the task.

Instructions:

  • There will be 3 groups of 20 B2B participants. Each group will be assigned one of the three tasks outlined below
     
Objectives Tasks Notes
Determine participant interaction with a Google search and a purchase interaction with the company website (home page as landing page)
• Does our title and description attract attention and clicks on the search engine results page?
• Compare homepage versus a custom landing page - how easily a customer finds a laptop computer that meets their needs.
• Do customers easily find how to request a quote? Can this be improved?
20 participants will be asked the following question:
• Perform a search on Google to find ‘lap top computers’. Locate a company that supplies lap top computers and use the site to contact them for a quote.
 
*User will start at Google Homepage.
Mocked up SERP will present the company listing in the # 1 organic position.
User will be guided the company home page and be asked to continue their task to contact them for a quote.
 
Determine participant interaction with a Google search and a purchase interaction with the company website (Custom laptop computer landing page)
• Same questions as above
20 participants will be asked the following question:
• Perform a search on Google to find ‘lap top computers’. Locate a company that supplies lap top computers and use the site to contact them for a quote.
Same as above but user will be guided to a custom laptop computer landing page